Problem:
After purchasing a new phone, you’re unable to log into the Mana app and see an error message saying your device is blocked.
After purchasing a new phone, you’re unable to log into the Mana app and see an error message saying your device is blocked.
Solution:
There are a few steps you can take to try and fix this issue:
- Make sure you’re using the latest version of the Mana app on your new device. You can check for updates in the App Store or Google Play Store, depending on your device.
- If you’ve transferred your data from your old device to your new one, try uninstalling and reinstalling the Mana app. This can sometimes clear up any issues related to transferring data between devices.
- If the problem persists, it’s possible that your device has been blocked by Mana’s security system. This can happen if there’s suspicious activity or unauthorized access to your account. To unblock your device, you may need to contact Mana’s customer support team and provide them with some additional information to verify your account.
If none of these solutions work, or if you’re still having trouble logging in after following these steps, we recommend reaching out to Mana’s customer support team for further assistance. They may be able to provide additional troubleshooting steps or help you resolve the issue with your account.
We hope this helps you get back to using the Mana app on your new device!
We hope this helps you get back to using the Mana app on your new device!